REAP Consulting provides business performance advisory and implementation support making use of various value improvement approaches.
Two of the proprietary methodologies we use for client and customer-centricity capability development and implementation are SCHEMA® and Customer Attuned.
SCHEMA® is a framework and approach (applicable for both B2C and B2B organisations) by which your organisation develops a detailed understanding of its current capability and shapes its required future capability to deliver a form of customer-centricity that matches the strategic intention and produces sustainable incremental profit.
Customer Attuned is a framework and approach targeted exclusively at B2B, recognising that three guiding principles – Trust, Interdependence & Equitability sit at the heart of a truly “attuned” B2B relationship.
Customer Attuned delivers: