Everywhere you look, business models are failing and very few companies/firms consistently deliver to promises or expectations. Companies in every sector are misaligned to the desires and the needs of clients and customers. They fear the transparency and honesty that clients and customers expect.
In order to overcome the problems our businesses face, we need new tools and processes that challenge and then change the way we think and work.
Better tools lead to better understanding of the issue or opportunity at hand. As a result of better understanding and clearer thinking teams can communicate with greater confidence and clarity amongst themselves and across the entire organisation. Better understanding and clearer thinking allows for better clarity of the future.
REAP Consulting makes use of best in class thinking, methodologies and tools. Our way of work is built and based upon the application and use of architectures, frameworks and logic that help solve many of today’s challenges.
We’re on a constant journey of exploration and invention to find and develop new thinking, new structures and architectures, new tools and techniques to advance our mission to change the way people and business think and work together.
SCHEMA® is highly modular with each module providing substantial value in its own right. The real power of SCHEMA®, however, is in the combined application of the modules to provide a rapid, robust, inspiring and convincing approach to building world class customer management capabilities.
The Assessor Benchmarker provides a detailed understanding and quantification of ‘current’ customer management capability, the Direction Shaper defines and quantifies the nature of customer-centricity to which the organisation ‘aspires’ to, the Value Estimator shows the ‘value uplift’ or scale of financial benefits of moving from current state to aspired state; the Action prioritiser takes inputs from these three modules, and the knowledge base, to create a prioritised activity plan.