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REAP Consulting founder Doug Leather has written the highly acclaimed book The Customer-Centric Blueprint: Building and Leading the 21st Century Organisation

Buy The Customer-Centric Blueprint Online!

The book explores all the interconnected components of a truly customer-centric business model: how you can apply its principles practically, and how you can ensure tangible business results. It will help you strategise, plan and operationalise your organisation so that you can create, deliver and capture value. This compelling read demonstrates how the REAP Customer-Centric Organisation Blueprint® delivers a sustainable and superior business performance.